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Urban Alpine is proudly a Canadian company. We are family owned and operated in Squamish, BC.
At this time, we are only shipping within North America.
At Urban Alpine we value our customers, and always try to meet their expectations. We understand that sometimes the item you ordered online is not exactly what you were looking for or it doesn't fit perfectly.
In this case simply return your regular price purchase in its original condition within 14 days of the shipped date and we'll exchange it, issue store credit or refund it. We do not refund shipping fees after an item has shipped. All sale / discounted items, swimwear and ski boots are FINAL SALE and cannot be returned/exchanged.
Please note, there are NO RETURNS/EXCHANGES for online purchases made from the United States.
The Free Shipping option is Canada Post Expedited Parcel Ground Service which equates to approximately 4-7 business days.
No codes or membership required.
Our store is located in Squamish, British Columbia and all orders ship from Squamish, BC. Shipping times with Canada Post are beyond our control, but in general we are very happy with their service and delivery times.
At times the products shown on our website may not be entirely accurate.
Please allow 24 to 48 hours for us to confirm your items are in stock and available.
In the event that an item is not available we will work with the customer to find a suitable replacement.
At Urban Alpine we work to ensure customer satisfaction; however, sometimes shipments may be delayed beyond our control. We ship with Canada Post, and shipping times fluctuate based on the time of year, and postal code.
Shipping to the USA is $50, and parcels are shipped via Canada Post (to USPS once it crosses the border. You, the purchaser, are responsible for any taxes, duties or fees from US Customs and USPS. Please note, there are NO RETURNS/EXCHANGES for online purchases made from and shipped to the United States.
When selecting store pickup, please be aware that we only offer pick up from our store in Squamish, BC.