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RETURN POLICY

Urban Alpine Online Purchase Return Policy.

     

At Urban Alpine we value our customers, and always try to meet their expectations. We understand that sometimes the item you ordered online is not exactly what you were looking for or it doesn't fit perfectly.

In this case simply return your regular price purchase in its original condition within 14 days of the shipped date and we'll exchange it, issue store credit or refund it.  We do not refund shipping fees after an item has shipped.  All sale / discounted items, swimwear and ski boots are FINAL SALE and cannot be returned/exchanged. 

Please note, there are NO RETURNS/EXCHANGES for online purchases made from the United States.

 

Online Returns by Mail:

We will gladly exchange, issue credit or refund your regular price online purchase (sale items are not eligible) within 14 days of the ship date. *We reserve the right to charge a re-stocking and/or original shipping fee or refuse a return if the conditions outlined above are not met.  All sale / discounted items, swimwear and ski boots are FINAL SALE and cannot be returned.  Please follow the steps below:

1) Contact [email protected] to verify if your purchase is eligible for return/exchange.

2) If approved, pack your item(s) and return by mail to:

Urban Alpine

Online Sales Returns
40262 Glenalder Pl
Squamish, BC
V8B 0G2

3) Send tracking number to [email protected]

Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Urban Alpine error. We request that you send us the tracking number.

 

Online Returns In-Store

Urban Alpine is located in Squamish BC. We would be happy to return your regular price online purchase in-store for an exchange or store credit if this option is more favourable to you. To make your return in-store, you only need two things:

1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories. 

2. Your original receipt or packing slip.

 

Return Policy for In-Store and Online Purchases

We only accept unworn, unused merchandise in its original packaging with tags attached for exchange or return within 14 days of original purchase. ORIGINAL RECEIPT IS REQUIRED FOR ALL RETURNS/REFUNDS. There are absolutely no returns or exchanges after 14 days from purchase date. There are no returns or exchanges on ski boots, used, sale or discounted items. All ski boots, used items, sale items, swimwear and undergarments are final sale. Some items are subject to a service fee or re-stocking fee. Urban Alpine reserves the right to refuse refunds/returns at its discretion. 

Please note, there are NO RETURNS/EXCHANGES for online purchases made from the United States.