At Urban Alpine we value our customers, always trying to meet their expectations. We understand that sometimes the item you ordered online is not exactly what you were looking for or it doesn't fit perfectly.
In this case simply return it in its original condition within 14 days of shipped date and we'll exchange it, issue store credit or refund it. All sale / discounted items and ski boots are FINAL SALE and cannot be returned.
We will gladly exchange, issue credit or refund your online purchase within 14 days of the ship date. Simply pack your item(s) and return by mail to:
Online Sales Returns
40262 Glenalder Pl
Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Urban Alpine error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.
Urban Alpine is located in Squamish BC. We would be happy to return your online purchase in-store for an exchange or store credit if this option is more favourable to you. To make your return in-store, you only need two things:
1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories.
2. Your original receipt or packing slip.
We only accept unworn, unused merchandise in its original packaging with tags attached for exchange or return within 14 days of original purchase. ORIGINAL RECEIPT IS REQUIRED FOR ALL RETURNS/REFUNDS. There are absolutely no returns or exchanges after 14 days from purchase date. There are no returns or exchanges on ski boots, used, sale or discounted items. All ski boots, used items, sale items, swimwear and undergarments are final sale. Some items are subject to a service fee or re-stocking fee. Urban Alpine reserves the right to refuse refunds/returns at its discretion.