At Urban Alpine we value our customers, always trying to meet their expectations. We understand that sometimes item you ordered is not exactly what you were looking for or it doesn't fit perfectly.
In this case simply return it in its original condition within 14 days of shipped date and we'll exchange it, issue store credit or refund it.
We will gladly exchange, issue credit or refund your online purchase within 30 days of the ship date. Simply pack your item(s) and return by mail to:
Online Sales Returns
40262 Glenalder Pl
Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Urban Alpine error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.
Urban Alpine is located in Squamish BC. We would be happy to return your item in-store for an exchange or store credit if this option is more favorable to you. To make your return in-store, you only need two things:
1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories.
2. Your original receipt or packing slip.